Refund policy

Return and Refund Policy

Last updated: August 2026

We hope you love your Cadia Skincare products. Because skincare is personal and our products are made for use directly on the skin, we’re unable to accept returns of products that have been opened or used simply because they weren’t the right fit.

Returns

We accept returns of unopened and unused products within 14 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging.

To request a return, contact us at [YOUR EMAIL] within 14 days of delivery. Please include your order number and the item you would like to return.

Please do not send products back without contacting us first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Things happen. Packages occasionally have a rougher trip than we’d like.

If your order arrives damaged, defective, leaking, or incorrect, please contact us at [YOUR EMAIL] within 7 days of delivery and include your order number and photos of the product and packaging.

We’ll review the issue and work with you to make it right.

Heat and Temperature

Some Cadia products are made with natural butters, oils, tallow, and waxes that can soften or change texture when exposed to heat.

A product that has softened or melted during shipping is not necessarily damaged or unsafe. In many cases, allowing the product to return to room temperature or placing it in a cool area will restore its consistency.

Because weather conditions during shipping are outside our control, melting or texture changes caused solely by heat may not qualify for a refund or replacement.

If you believe your product was actually damaged during shipping, send us a photo and we’ll be happy to take a look.

Refunds

Once an approved return is received and inspected, we’ll notify you.

Approved refunds will be issued to your original payment method. Your bank or credit card company may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Cancellations

Orders may be canceled before they have been fulfilled or shipped.

Once an order has entered fulfillment or has shipped, we may not be able to cancel it.

Questions?

Email us at [YOUR EMAIL] and we’ll be happy to help.